How we manage your data
PRIVACY POLICY
Frocase Sp. z o.o. | Frocase Ltd | Frocase Group
Last updated: 27/05/2025
This Privacy Policy outlines how Frocase Group (hereinafter: “we”, “us”, “our”) collects, uses, stores, shares and protects your personal data when you use our website https://frocase.com, contact us or work with us as a customer, subcontractor, driver, or other business partner.
We process data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Data Protection Act 2018.
1. Data Controller
Your data is jointly controlled by:
Frocase Ltd (UK)
Registered in England and Wales, Companies House No: [number]
Registered office: [address]
Email: privacy@frocase.com
Frocase Sp. z o.o. (PL)
NIP: [PL NIP], KRS: [number]
Registered office: [address], Poland
Email: rodo@frocase.com
2. Lawful Basis for Data Processing
We process your data under the following legal bases:
Consent – when you provide voluntary agreement (e.g. contact forms, marketing)
Contractual necessity – to perform transport/spedition agreements
Legal obligation – e.g. tax, customs, invoicing, employment law
Legitimate interests – e.g. telematics, logistics tracking, claim defence
3. Purposes of Data Processing
We may process your data for:
Providing international transport and logistics services (FTL, LTL, temperature-controlled cargo)
Managing customer and subcontractor relationships
Handling route planning and telematics data (e.g. GPS, Webfleet, FireTMS)
Contact and communication (forms, phone, email)
Invoicing, customs declarations, and accounting compliance
Employment and HR purposes (for drivers or office staff)
Marketing and service information (with your consent)
4. Types of Data We Process
We may collect and process the following data:
Name, job title, company name, tax identification numbers (NIP/VAT)
Email address, phone number, physical address
Fleet/truck/driver data (tachograph ID, licence, GPS position, temperature data)
Payment or invoice information
Employment-related data (HR/payroll for employed or contracted drivers)
5. Who We Share Your Data With
Your data may be shared with:
Transport telematics partners (FireTMS, Webfleet, Inelo, Navifleet, DKV, Eurowag)
IT and CRM providers (Bitrix24, Google Workspace)
Our accountants, legal advisors, and payroll providers
UK/EU tax and customs authorities (HMRC, KAS, ZUS, GITD, etc.)
Subcontracted carriers and warehousing partners (on a need-to-know basis)
All third-party processors are contractually bound to data protection obligations in line with UK/EU GDPR.
6. Transfers Outside the UK/EU
Your data may be transferred between Frocase Ltd (UK) and Frocase Sp. z o.o. (PL), and to service providers operating in other jurisdictions. All transfers comply with:
UK/EU Adequacy Decisions
Standard Contractual Clauses (SCCs) where necessary
Additional safeguards such as pseudonymisation, encryption, and secure protocols
7. Data Retention
We retain your data only as long as necessary to fulfil the purposes stated above, including:
6 years for contractual/accounting purposes (HMRC, tax law)
As long as your consent is valid (e.g. for newsletters)
Until the expiry of claims limitation periods
8. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
Access your data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict processing or object to certain uses
Data portability (in certain contexts)
Withdraw consent at any time
File a complaint with a Supervisory Authority:
Contact us at: privacy@frocase.com or rodo@frocase.com
9. Cookies & Tracking
Our website uses cookies to:
Maintain session and navigation preferences
Track website performance (Google Analytics)
Serve targeted advertising (only with your consent)
You may configure your browser to reject cookies or delete them at any time. For full details, please see our [Cookies Policy].
10. Vehicle Telematics and Monitoring
All Frocase fleet vehicles are equipped with:
GPS and telematics systems (FireTMS, Webfleet, Inelo)
Real-time temperature monitoring (Schmitz ThermoControl, Carrier/SLXi)
Driver ID and tachograph data collection
Such data is used to comply with legal obligations (e.g. CMR, ATP, ADR), improve operational safety, and meet contractual standards for time-sensitive transport. The use of tracking is based on legitimate interests and operational necessity.
11. Data Security Measures
We implement appropriate technical and organisational safeguards, including:
SSL encryption and secure hosting
Access controls and user authentication
Internal data protection procedures
Regular security audits and staff awareness
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in law or company practices. The latest version is always available at [https://frocase.com/privacy-policy].